FAQ

 

HOW DO LUMALAND LUXURY BEAN BAGS DIFFER FROM OTHER FOAM-FILLED AND BEAN BAG FURNITURE ON THE MARKET?

Lumaland is one of the few companies who manufactures our foam-filled furniture… fill, and package right here in the USA. We create your Lumaland Luxury Bean Bag in our facility in beautiful Muskegon, Michigan.

Most of our competition are resellers or they ship products here that are made in China.

Lumaland Luxury Bean Bag’s are filled with superior foam and better quality fabrics than any other foam bag chair company on the market. Our foam is softer and more comfortable than other companies because we use premium furniture grade foam. Also, we're finicky: we sort out the foam that is no good and send it back. We never allow packaging foam or football pad foam anywhere near your Lumaland Luxury Bean Bag.

Some people ask us how we're different than Lovesac, a competitor who also uses furniture grade foam in their products. Our products are superior, made with better foam, fabrics, and we have a MUCH better warranty. And most importantly to your wallet, despite being better furniture, Lumaland Luxury Bean Bag’s are much more affordable than Lovesac’s brand. We've been doing business in the foam industry for more than three decades which allows us to leverage this knowledge and get the best foam available for a good price from our furniture foam partners. As a result we provide the highest quality foam-filled furniture on the market while keeping our prices competitive. Lumaland Luxury Bean Bag covers are also the top on the market and they set us apart from our competitors. We rely on a large selection of fabrics and we've also worked with companies and individuals to create Lumaland Luxury Bean Bag’s with special ordered fabrics. At Lumaland, we're passionate about providing the best products and best customer service on the market, and we mean it. If you are not 100% satisfied with the entire process and product we will make it right.

Lumaland is successful because of the thousands who are now living in Luma comfort and love Lumaland Luxury Bean Bag’s as much as we do. Your Lumaland expereice is what makes the difference.

I DON'T FOLLOW DIRECTIONS VERY WELL. HOW DIFFICULT IS IT TO UNPACK MY NEW LUMALAND FURNITURE?

You're in luck! It's very easy to welcome a new Lumaland Luxury Bean Bag into your home or church.

1. Use the special box cutter we sent you to open your Lumaland container. (You will receive the box cutter in a small envelope attached to the box that includes your order).

2. Remove the Lumaland Luxury Bean Bag from the plastic and discard the cardboard container.

3. Fluff your Lumaland Luxury Bean Bag, it will start to expand. Allow 5-7 days for it to expand to full size.

4. Please note that your Lumaland Luxury Bean Bag is shipped without the cover on.

5. Remove the cover from plastic bag and carefully slide the cover over your Lumaland Luxury Bean Bag.

6. Fluff and sit on your Lumaland Luxury Bean Bag

7. Fluff the Lumaland Luxury Bean Bag a few times each day in the first week.

8. After 5-7 days the foam in your Lumaland Luxury Bean Bag will expand to full size.

CAN I WASH MY LUMALAND BEAN BAG?

Lumaland Luxury Bean Bag’s Micro Suede covers are removable and machine washable. Another great feature you will get with every Lumaland Luxury Bean Bag is an internal liner. While some competitors cut costs and don't include a liner and others offer it as an expensive option, all Lumaland Luxury Bean Bag come with an inner liner that contains our Shredded Furniture Foam. The Lumaland Luxury Bean Bag liner enables you to simply unzip the outer cover and put the cover in the washing machine. The important thing when washing your cover is to make sure you completely re-zip the cover closed before putting it into the washing machine. This is to ensure nothing gets caught in the washing machine which could result in damage to your cover. It is recommended that you air dry the covers, however they can also be put in the dryer and tumble dried on low.

HOW LONG WILL IT TAKE FOR MY LUMALAND LUXURY BEAN BAG?

Lumaland Luxury Bean Bag are shipped on the same business day or next business day. Depending on your location, it will take 2-5 business days in transit with FedEx Ground to your location.

At Lumaland, we take craftsmanship seriously, which is why Lumaland Luxury Bean Bag’s are shipped only after they've met our relaxation expectations.

HOW MUCH DOES SHIPPING COST?

Shipping is FREE on all of our products for the 48 contiguous states in the USA.

WHAT IS YOUR RETURN POLICY?

You may return your Lumaland Luxury Bean Bag within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. There are certain situations where only partial refunds are granted:

• Any item not in its original condition, or is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 30 days after delivery

HOW DO I RETURN A LUMALAND LUXURY BEAN BAG?

To return your product, you should mail it to:

1360 East Laketon Ave

Muskegon, MI 49442

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once we receive the item, your refund will be issued.

WHAT IS YOUR EXCHANGE POLICY?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and mail your item to:

1360 East Laketon Ave

Muskegon, MI, 49442, United States.

WHAT ARE THE DIMENSIONS OF THE FOAM-FILLED FURNITURE

Lumaland Luxury 3-Foot Bean Bag Chair

36x36x32

30 Pds

Lumaland Luxury 4-Foot Bean Bag Chair

48x48x32

40 Pds

Lumaland Luxury 5-Foot Bean Bag Chair

60x48x48

65 Pds

Lumaland Luxury 6-Foot Bean Bag Chair

72x48x48

75 Pds

Lumaland Luxury 7-Foot Bean Bag Chair

84x48x48

85 Pds

Dimensions are measured at the widest point of the Lumaland Luxury Bean Bag and weights are within a few pounds. The floor print of each Lumaland Luxury Bean Bag is slightly smaller because of the shape. Lumaland Bean Bags are frameless furniture which means there are not rigid corners for dimensions. The sizes exceed the industry standard for foam bag chairs and we give you measurements to ensure you don't purchase a product that will not fit into a space that is too small for it.

DOES MY LUMALAND LUXURY BEAN BAG NEED TIME TO EXPAND?

For shipping and handling reasons all Lumaland Luxury Bean Bag’s must be highly compressed before shipment. For best results make sure to take your Lumaland Luxury Bean Bag out of its compressed box when it arrives. Lumaland Luxury Bean Bag can sit for a couple months in its compressed form however it will take longer to expand back to its original size with each month of storage.

It will take 5-7 days after your receive your Lumaland Luxury Bean Bag for the product to FULLY expand. Feel free to use your Lumaland Luxury Bean Bag while it is still expanding but realize that the foam must get air back into all the pieces to fully expand.

To speed the process of your bag fully expanding, re-fluff your Lumaland Luxury Bean Bag a couple times a day in the first week to get air into the foam. This will ONLY need to be done for the first week or two because of how compact the foam is for shipping purposes. Also ensure that all large pieces of foam are broken apart which will also speed up the expansion process.

HOW MANY PEOPLE FIT ON A LUMALAND BEANBAG?

Guide:

3-Foot- One child (or one very, very small adult)

4-Foot- One adult (or two small Children)

5-Foot- Two adults (or three Children)

6-Foot- Two adults comfortably (or four Children)

7-Foot- Three adults (5-6 Children)

WHAT SORT OF WARRANTY DOES MY LUMALAND LUXURY BEAN BAG HAVE?

Each Lumaland Luxury Bean Bag comes with a LIFETIME warranty on all seams and zippers on both the cover and liner.

This is the best warranty offered in the foam bag chair industry. Some companies offer something they call a 'limited lifetime warranty' which requires that you have all the original packaging and register your product with them to qualify. Other companies use gimmicks such as 'two or three lifetime' warranties which sound kind of cool but when you break them down, they don't make a lot of sense.

We stand behind our products and often we have customers that purchase a liner or cover from our company because our competitor will not uphold their warranty. Our customers can be confident that if something happens to their Lumaland Luxury Bean Bag we will stand behind our product. The Lumaland Luxury Bean Bag is designed to last a very long time and handle a Lumaland size beating.

With Quality that stands above all competition, Lumaland is proud to stand behind our products FOR LIFE. We know this is an investment and we want you to be confident you are buying the best foam furniture on the market… PERIOD.

 

 

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